Delivery Policy

This Delivery Policy applies to online purchases of Tooling, Spares, and Accessories completed via our website. Heavy machinery sales are subject to specialized freight and rigging arrangements coordinated directly by our sales representatives.

Delivery Location

We offer door-to-door delivery to physical street addresses anywhere within South Africa. Please note: Couriers cannot deliver to P.O. Box addresses.

International orders cannot be placed directly through our online checkout. International customers requiring delivery outside South Africa must contact us directly at admin@workstead.co.za for a customized export and freight quote.

Order Processing & Delivery Timelines

All orders are subject to stock availability. If an item is out of stock, we will notify you promptly with the option to backorder or receive a full refund via your original payment method.

• Dispatch Time: In-stock orders are generally processed and dispatched within 1 to 2 business days following payment confirmation.
• Transit Time: Courier transit typically takes 2 to 4 business days depending on your location (main centers are faster; regional/outlying areas may take longer).
• Operating Days: Dispatches and deliveries occur Monday to Friday during standard business hours, excluding public holidays and weekends.

You will receive tracking information once your parcel has been handed over to our courier partner. Products within a single order may occasionally be delivered in separate shipments if sourced from different warehouse locations.

Shipping Rates & Special Instructions

Shipping costs are calculated automatically at checkout based on the volumetric weight, physical weight, and destination of your order.

• Special delivery instructions can be added in the order notes field on the checkout page.
• Additional freight charges may apply for oversized items, heavy loads, or extreme remote locations. If applicable, these will be displayed prior to payment.
• All shipping rates shown are inclusive of South African Value Added Tax (VAT).

Damaged, Quantity-Short, or Missing Items

Upon receipt of your shipment, please inspect the external packaging before signing the courier’s Proof of Delivery (POD).

• Damaged Packaging: If a parcel arrives visibly damaged or tampered with, note this explicitly on the courier waybill/POD before signing, or refuse the parcel, and notify us immediately at admin@workstead.co.za.
• Shortages & Missing Items: Any internal parcel discrepancies, short-deliveries, or missing items must be reported to us in writing within 48 hours (or otherwise 3 business days) of parcel receipt. Reports received after this window cannot be verified against courier logs or warehouse packaging records.

Questions & Tracking Support

For questions regarding shipment status, delivery updates, or logistics inquiries, please contact us at admin@workstead.co.za.