Returns, Refunds & Cancellations

This Returns, Refunds and Cancellations Policy applies specifically to Tooling, Spares, and Accessories. Machinery sold by us is covered under a separate policy due to its size, complexity, and custom nature, which customers are informed about when dealing with our sales representatives.

Availability & Order Cancellations

The provision of goods and services is subject to availability. In cases of unavailability, we will refund the customer as soon as possible, aiming to process this within 1–5 business days. Please note that processing times by credit card providers or banks are beyond our control.

Cancellation of orders by the client prior to dispatch may attract an administration fee of up to 10%, depending on the notice given and processing costs incurred.
If the item ordered is manufactured, customized or imported specially for the customer’s order then cancellation of the order may not be possible.

We reserve the right to cancel an order for which payment has already been received if stock is insufficient or if the quality of goods ordered does not meet our standards and cannot be sold. Should we exercise this right, the customer will receive a full refund with no deductions.

Shortages & Missing Items

Discrepancies, missing items, or quantity-short deliveries must be reported in writing within 48 hours (or otherwise 3 business days) of parcel receipt. Reports received after this window cannot be audited against courier logs or packaging records.

Returns & Eligibility

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original, undamaged packaging. Returns that do not meet these conditions may either be rejected or subject to an appropriate handling fee.

General Return Requirements:

• Proof of purchase (receipt or tax invoice) is required to complete any return.
• Please do not send your purchase back to the manufacturer. Items bought from us must be returned directly to us for processing.

Non-Returnable Items

The following items are strictly exempt from being returned:

• Perishable goods and liquids (unless unopened and still factory-sealed).
• Hazardous materials, flammable liquids, or gases.
• Downloadable software or electronic products (such as digital manuals and documentation).

Partial Refund Criteria

There are certain situations where only partial refunds may be granted:

• Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be processed within 3 to 7 business days. The credit will automatically be applied to your original payment method or credited to your store account. For manual EFT refunds, customers are required to send proof of banking details (e.g., a bank confirmation letter) prior to payment processing so as to avoid mistakes or fraud occurring.

Late or Missing Refunds

If you have not received your refund after the standard processing window, please check your bank account again and contact your credit card company or bank, as processing times can vary before funds formally reflect.

If you have completed these steps and still have not received your refund, please contact our accounts department at accounts@workstead.co.za.

Sale Items

Sale items will be refunded at the purchased sale price, not at the regular selling price. Sale items remain subject to all standard terms, including handling charges where applicable.

Exchanges & Defective Items

We replace items if they are defective or damaged. If you need to return a defective item for inspection, please email us at admin@workstead.co.za and send your item to:

3 Brand Road, Pinetown, Durban, KwaZulu-Natal, 3610

Once received, we will inspect the item to verify the defect before processing a replacement, repair, or refund in accordance with the South African Consumer Protection Act (CPA).

Shipping Returns

To return your product, please mail or courier your item to:

3 Brand Road, Pinetown, Durban, KwaZulu-Natal, 3610

You are responsible for paying your own shipping costs for returning an item. Original shipping costs are non-refundable. If we arrange return transport or collection on your behalf, the actual cost of return shipping will be deducted from your total refund.

Depending on your location, the time it takes for an exchanged product to reach you may vary.

If you are returning high-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item if lost in transit by third-party couriers.

Need Help?

Contact us at admin@workstead.co.za for any questions related to returns, refunds, and cancellations.